Our company provides customized eouipment tailored to various geological conditions and well-targeted integrated solutions totechnological issues in trenchless construction sites by drawing lessons from years of experience in manufacturingand integrating resources from industry experts to university professors. In this way, customer value is maximized.
We has contributed to thousands of engineering projects at home and abroad with its pipe jackingequipment and established a well-round marketing service network to meet the diverse needs of the market anobuild the Chinese brand.
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COMPREHENSIVE SERVICE WARRANTY
CEGC's HDD equipment is backed by our complete service warranty program, providing full support to keep your operations running smoothly.
3 Easy Ways to Get Service: • Customer Service Hotline: 966-595334971 (Mon-Sun 9:00AM-6:00PM) • Email Support: lven@engrequip.com • On-Site Service: Field technicians with specialized tools
Service Coverage: • 12-month/2000-hour warranty coverage • Free operator training for 2-3 personnel • Technical consultation and troubleshooting • Genuine replacement parts and components • Professional installation and commissioning • Regular maintenance programs
Parts Warranty: • Structural Components: 24 months • Hydraulic Systems: 12 months/2000 hours • Engine & Drivetrain: Per manufacturer specs • Drilling Tools: 6 months • Electronic Systems: 12 months
Global Support Network with local service centers and 24/7 remote assistance.
FAQ
12 months or 2000 working hours after shipment, whichever comes first.(varies depending on the type of machinery)
A. Stock.
B. Semi-finished products, delivery within half a month to two months after receipt of deposit.
C. Special configuration, negotiable.
A. When you have the intention to purchase the machine, you can first pay 30% of the contract amount of deposit, when you need to ship, pay the remaining 70% of the contract amount in advance.
B. When you have the intention to purchase the machine, we can provide you with financing solutions in case of insufficient cash.
Can pass the logistics truck: standard box: 6.8 meters /13.5 meters /17.5 meters, high hurdles: 9.6 meters, high hurdles/high and low board: 13 meters, climbing car: 13.5 meters /17.5 meters, flat car: 13.5 meters /17.5 meters
We have offices and professional after-sales service teams in many countries. After receiving the new machine, we will provide you with 3-5 days of engineering training installation and commissioning services. If there is a problem, our after-sales service team will arrive at the project site in the shortest possible time.